Email us: [email protected]

Call us: 01934 636568

Who we are

This privacy policy sets out how Weston Super Frames Ltd uses and protects any information you share with us.

Weston Super Frames Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used by this privacy statement.

Weston Super Frames Ltd may change this policy occasionally by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 21/05/2018.

By interacting with Weston Super Frames Ltd, accessing this website, or making contact, you confirm that you have read, understood and consent to this privacy policy. If you do not agree with any part of this privacy policy, you must not use the website.

The law outlines several reasons a company may collect and process your data. We may rely upon the following legal basis:

Consent – we may ask for your support (via a tick box/signature) to collect your data
Contract – under certain circumstances, we may process your data to take steps towards/complete a contract.
Legal Compliance – if the law requires us, we may need to collect and process your data
Legitimate interests – we may process your data without consent if we need to do this for a legitimate reason

When do we collect your data

We may collect your data in the following situations:

when you visit our website
when you create an account with us
when you make a purchase or service in-store, by phone or via our website
when you engage with us on social media
when you make contact with us by any means with queries, comments, complaints, how and why is your data collected
How and why your data is collected
We sometimes need to collect your data to fulfil a contract/enquiry with you, to keep you updated if you have requested this, to share offers that you might be interested in or to improve how we interact with our customers.

Here is how we will use your data and why:

To process any enquiries you make, we will process your data based on legitimate interests and contracts.
To process any orders or payments you make, we will process your data under agreement and legal obligations.
We will monitor browsing activities based on legitimate interests to protect our business, our website, and yourself from fraud or illegal activities.
TWe will process and store personal data for six months under the legal basis of legal, contractual and legitimate interests to deal with any queries, refunds or complaints.
To keep you informed via email, text, phone or web, we may contact you; we will do this based on consent.
We might process your data to share with law enforcement based on legal obligations if appropriate.
To process your order/service, it may be relevant to share your data with a third party (such as a delivery firm); otherwise, we would be unable to fulfil your request.

Website Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes (all data is anonymised), and then the data is removed from the system. A cookie does not give us access to your computer or any information about you other than the data you choose to share with us.

You can choose to accept or decline cookies. Declining cookies may limit the way that you can interact with our website.

Google Analytics

When someone visits our website, we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to determine the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make and do not allow Google to make any attempt to discover the identities of those visiting our website.

What types of data do we collect

We may collect the following information:

name and job title
contact information, including address, postcode, phone number and email address
purchases and orders made by you
your communication and marketing preferences
other information relevant to customer surveys and offers
data gathered by cookies in your web browser
Your social media username, if you interact with us through those channels, to help us respond to your comments, questions or feedback

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

to provide goods and services to you through our internal record-keeping;
to manage any registered account(s) that you hold with us;
to verify your identity;
for crime and fraud prevention, detection and related purposes;
with your agreement, to contact you electronically about promotional offers and products and services which we think may interest you;
where we have a legal right or duty to use or disclose our information (for example, about an investigation by a public authority or in a legal dispute).
we may use the information to improve our products and services
How we keep your data secure
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have established suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We use a secure server which is fully GDPR compliant.

Whenever we collect or process your data, we’ll only keep it for as long as necessary for the purpose it was collected. At the end of the retention period, your data will be deleted or anonymised to be used in a non-identifiable way for statistical analysis.

Who do we share your data with
We will not sell, distribute or lease your personal information to third parties unless we have your consent or are legally required.

We may share your data

to other companies in our group
If we sell our business
To third parties to complete a service or product delivery that you have requested.
In cases where the law dictates that we must
We may use your personal information to send you promotional information about third parties, which we think you may find interesting, but only if you tell us that you wish this to happen.

Access to your personal information
You are entitled to view, amend, or delete our personal information. Please email your request to our data protection officer, Arron Goodey, at 17 Locking Road, Weston Super Mare, Somerset, BS233BY; this will be free in most cases.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information you provide whilst visiting such sites, which are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Changes to our privacy policy
We keep our privacy policy under regular reviews and will place any updates on this web page. This privacy policy was last updated on the insert date.

How to contact us
Please get in touch with us if you have any questions about our privacy policy or information that we hold about you:

Please email us at [email protected]
Could you phone us on 01934 636568? Or write to us at Weston Super Frames Ltd, 17 Locking Road, Weston Super Mare, Somerset, BS233BY.